At Stellaxius, we like to find the most efficient path to value.

When a customer sends a complaint, the email chain often becomes a graveyard of duplicate PDFs, tiny signature icons, and “re-attached” images.

For the service agents, finding the original evidence in a sea of 50+ attachments was like finding a needle in a haystack.

Here is how we navigated the limitations of standard Salesforce features to deliver a clean, audited solution without building a single Lightning Web Component (LWC) from scratch.

The Problem

Our Housing Retailer client used Email-to-Case, and the file volume was chaotic. While they had some Apex logic to handle versioning (adding a “(1)” or “(2)” to duplicate filenames), the Files Related List remained a mess.

  • The Constraint: They needed to keep every file for auditing purposes.
  • The User Need: Agents only wanted to see the original files exchanged, not the repetitive noise.
  • The Salesforce Wall: You cannot filter the standard Files related list. It’s “all or nothing.”

The Search for a Solution

In Salesforce consultancy, it’s easy to get frustrated when a client’s “simple” request (like “Can we just filter this list?”) isn’t simple at all. Typically, you have two choices:

  1. Code it: Spend days or weeks developing a custom LWC.
  2. Give up: Tell the client “Salesforce doesn’t do that.”

At Stellaxius, we chose option three: The AppExchange.

Following Salesforce best practices, we looked for a tool that allows for Enhanced Related Lists. We needed something that an Admin could configure but with the power of a developer’s custom component.

The Fix

By leveraging a specialized AppExchange solution for related lists, we solved the “Attachment Hell” in three steps:

Challenge The Technical Workaround
Inline Image Bloat Configured the system to prevent email header images or icons from being created as File records.
Duplication Used logic-based deletion of specific links to the Case when a file was identified as a duplicate from an email thread.
Filtered Visibility Used the AppExchange component to display a “Clean” view of the files by filtering for original file names.

Time to Value

The most important part of this story? Time to Value. As the lead on this project, if I had tried to build this from scratch, I would have spent a significant amount of time troubleshooting code. Instead, by using a pre-built, validated app:

  • We installed it in a Sandbox for immediate testing.
  • The client validated the UI in days, not weeks.
  • It was pushed to Production safely and follows Salesforce’s own architectural best practices.

How we help you with Stellaxius Advisory Services

This project perfectly illustrates the core of Stellaxius Advisory Services. Our mission isn’t just to “implement software”; it’s to provide strategic technology and architecture advisory that optimises your platform investment.

In our Advisory framework, we prioritise Time to Value and Sustainable Growth:

  • Strategic Demand Management: We don’t just react to a client’s pain; we analyse the “bird’s-eye view” to find a solution that balances audit requirements with agent productivity.
  • Best Practice over Customisation: By choosing a validated AppExchange solution, we reduced the technical debt that often comes with custom LWC development. This makes the system easier to maintain and upgrade in the long run.
  • Architecture Advisory: We bridge the gap between business needs and technical execution, ensuring that the solution we build today doesn’t become the bottleneck of tomorrow.

Ready to Optimise Your Salesforce Architecture?

Is your team struggling with “Attachment Hell” or other standard platform limitations? Don’t let technical debt slow down your customer service.

Contact Stellaxius Advisory Services today to learn how we can help you streamline your processes, leverage the best of the AppExchange, and accelerate your time to value. Let’s build a Salesforce environment that works for your agents, not against them.

Throughout my career, I’ve taken on several roles, including Salesforce and MuleSoft Developer as well as Tester. This diversity of experience has allowed me to build a broad set of competencies across development, integration, and quality assurance.
With strong communication skills, I always strive to understand others clearly and to make myself understood, fostering effective collaboration and teamwork.