As a Business Analyst passionate about Salesforce solutions, my main purpose is to help businesses succeeding through the implementation of Salesforce platforms. For that, usually companies depend on holistic and integrated solutions. Keeping that in mind, I have been exploring different areas of Salesforce, such as Sales Cloud and Service Cloud, that although powerful when separated, are even better together. Thus, in my articles I will share with you my knowledge and experience as a Salesforce Certified Consultant on my favorite Salesforce clouds!