Vodafone is one of the largest telecommunications companies in the world, with a global presence in over 25 countries. The company’s primary goal is to provide high-quality communication and connectivity services to its customers with a wide range of services, a robust infrastructure and an advanced network, and to help in this process, Stellaxius have been partnering with Vodafone since 2008 – that’s a lot of Salesforce projects!
Connecting people and devices worldwide, Vodafone Roaming Services unites global capabilities, offering cutting-edge technology and industry-leading innovations. Stellaxius was challenged to optimise its communication process, thus touchpoints automation between roaming partners, Vodafone Operators and Operational Teams. Our solution eliminates manual uploads of signed commercial letters into Salesforce, reducing resource consumption and mitigating errors. It creates a workflow that increases team productivity and allows them to focus on what matters.
The solution implemented by the Stellaxius team involved a comprehensive process automation approach, minimising the need for manual intervention. First, a centralised repository in Salesforce with emails received in the internal VRS Mailbox stored as Salesforce Cases through seamless integration between Salesforce and Vodafone Exchange Server using the EmailGrabber© plugin was created. This automated association of Cases with corresponding emails facilitated the attachment of email content as the final signed document within the Salesforce letter record, eliminating the manual document upload process. The VRS Team also gained control over the Incoming Cases Pipeline, enabling easy reporting, improved traceability, and enhanced audit capabilities. Having an automated process and one source of truth was also a significant benefit, and the automated email matching to the relevant Salesforce data objects significantly increased the process’ accuracy.
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