A rollout of Salesforce Sales Cloud that includes over 20 countries and 8,000 users, boosting the deliverability of priority requests.
Vodafone is one of the largest telecommunications companies in the world, with a global presence in over 25 countries. The company’s primary goal is to provide high-quality communication and connectivity services to its customers with a wide range of services, a robust infrastructure and an advanced network.
Stellaxius have been partnering with Vodafone since 2008 – that’s a lot of Salesforce projects!
Vodafone approached Stellaxius with an opportunity to migrate all the local CRMs spread across 20+ countries into a single Salesforce Sales Cloud implementation.
With the mission to connect people, places and things, Stellaxius helped Vodafone define and run processes for Support Model, Demand and Delivery Management.
Embracing the Agile methodology, the Stellaxius team embarked on enhancing Vodafone’s Salesforce Sales Cloud Org , which spanned across 20 countries and boasted a staggering user base of over 8,000 users.
The mission extended beyond that – the Stellaxius team was committed to providing a comprehensive solution with a tool built on Salesforce that would change Vodafone’s operations and promote collaboration via chatter & mobile for full traceability from Change Request (CR) raising until production.
This had a significant impact in surfacing and delivering priority requests faster than before.
