MEO

Architecture Governance

Results

Stellaxius actively act as a key contributor in bringing discipline to decision-making and coherence to solution design across the programme, strengthening alignment between business and delivery teams and reducing the risk of inconsistency across multiple workstreams.

Spanning Salesforce Industries Communications Cloud, Service Cloud, Marketing Cloud, Field Service and Data 360, the engagement helped move MEO towards a simpler, more joined-up and future-ready operating model.

Key improvements:

100% of Salesforce technical solution reviews supported by Design Authority in 2025 to mitigate delivery risk and control deviations from the business objectives
Increased alignment of solutions with strategic architecture direction enforcing Salesforce and Industry best practices’ adherence.
Governance quality gates introduced across key stages of the programme lifecycle
End-to-end journeys and demand streams consolidated more effectively in the target architecture

“Stellaxius has played an important role throughout our Salesforce transformation journey, from establishing the Centre of Excellence to becoming a key part of our Design Authority. Over the years, they have combined deep Salesforce and telecommunications expertise with a strong understanding of our business, helping us navigate complex decisions and maintain consistency across the programme. More than a delivery partner, they have become a trusted advisor to our teams.”

Mário Rui Costa Head of Design Authority, MEO

Overview

MEO is a leading Portuguese telecommunications company that provides integrated fixed and mobile services, internet, television, and digital solutions for both consumers and businesses. It operates nationwide in Portugal, including the Azores and Madeira.

As the organisation expanded and modernised its service portfolio, it needed to evolve the systems that support these offerings, strengthening the technological and architectural foundations behind the business while aligning them with a broader transformation ambition.

MEO partnered with Stellaxius to strengthen governance across a large-scale business systems transformation. Stellaxius acted as the key partner for MEO Design Authority team, guiding architecture decisions, aligning business and delivery teams, and embedding quality gates across the programme lifecycle. By 2025, 100% of Salesforce technical solution reviews were supported by the Design Authority team.

Products

Salesforce Industries Communications Cloud, Service Cloud, Marketing Cloud, Field Service and Data 360

Services

Digital Transformation Strategy & Salesforce Implementation

Main challenge

The programme began in 2021 with a clear ambition: replace a fragmented legacy stack with a more flexible and standardised ecosystem. As the initiative evolved and its focus narrowed to Portugal, it became clear that technology change alone would not be enough.

The organisation also needed to align processes, simplify demand streams, and support decision-making.

Teams required a more structured way to connect strategic intent with day-to-day delivery.

Governance across the Salesforce ecosystem needed to be reinforced to ensure solutions aligned with long-term architectural standards.

The Solution

Stellaxius initially joined a global cross-operations team responsible for common enterprise architecture and solution blueprints, before engaging into a Design Authority role focused on the Portuguese end-to-end solution.

Architecture governance: Key contributor in shaping solution strategy, reviewing designs, and enforcing checkpoints across the lifecycle to ensure fit-for-purpose solutions aligned with business objectives, balanced short- and long-term priorities.

Trusted Advisor: Stellaxius also contributed to connect business and delivery teams, supported structured decisions when alignment was difficult, and balanced long-term simplification with short-term delivery realities.

Data: Contributed to data architecture governance, supported the global data model, providing alignment to industry standards, data classification and general best practices in the data domain.

Offer management: Helped simplify offer management to improve flexibility, self-service and time to market.

Process and cultural change: Stellaxius extended influence beyond architecture oversight, promoting process simplification, strengthening collaboration and supporting broader acceptance of change across the programme.