Brisa moved from processes distributed across isolated systems to an integrated ecosystem where assets, operations, resources, logistics and information are managed through a single platform. More than six processes were digitalised, including the management of resource absences, shifts, non-conformities and stock.
“Stellaxius has played an important role throughout our Salesforce transformation journey, from establishing the Centre of Excellence to becoming a key part of our Design Authority. Over the years, they have combined deep Salesforce and telecommunications expertise with a strong understanding of our business, helping us navigate complex decisions and maintain consistency across the programme. More than a delivery partner, they have become a trusted advisor to our teams.”
Brisa Group operates 1,525 km of motorway across 16 motorways and 5 road concessions in Portugal, supporting the availability, safety and performance of critical road infrastructure and equipment.
Its operations depend on the coordination of field teams, maintenance activities, inspections, incident response and the management of thousands of assets across the motorway concession network.
Before the project, legacy systems and traditional processes prevented Brisa’s ability to obtain an up-to-date and consolidated view of maintenance activities, operational costs, assets and resources across the concession network. Each department had processes, coordinated offline, and information had to be collected and consolidated manually across systems, emails and spreadsheets.
As operational needs evolved, the legacy field operations platform was not enabling the flexibility, performance or visibility required. Critical information was spread across multiple systems, emails and Excel files, while synchronisation issues between web and mobile users and limited reporting capabilities created inefficiencies in day-to-day operations.
The legacy platform also created operational friction, due to scalability limitations, responsiveness lag, limited reporting, and data synchronisation challenges between web and mobile applications. Asset, service, maintenance and repair histories had limited traceability, as the previous platform had limited capabilities to support structured preventive maintenance planning, contributing to less efficient workflows.
Logistics and stock control were constrained by limited automation and integration, and technician planning relied on manual Outlook-based coordination. Together, these challenges reduced real-time visibility, increased administrative effort and made it harder to support business-driven changes efficiently.
Brisa had initially started its unified vision transformation, leveraging Salesforce ecosystem with an implementation partner, having Stellaxius on a supporting and collaborative role in the initiative from the outset through a Salesforce advisory and compliance perspective. As the project progressed, Stellaxius’ early involvement, business understanding and platform expertise positioned the team to take over delivery ownership, ensuring continuity and turning the project into a more integrated, outcome-driven transformation.
Building on this continuity, Brisa worked with Stellaxius to implement Salesforce Field Service as the central platform for maintenance, asset management, field operations, resource planning and logistics. MuleSoft plays a key role in this ecosystem by enabling multiple integrations between Salesforce, incident report ticketing, operational systems and SAP, supporting information flows that can be one-way or two-way depending on each business need. A significant part of the programme also involved dedicated SAP developments, particularly to unify and improve the management of absences, shifts and preventive on-call arrangements, which aligned with the required integrations for incident report and asset monitoring ticketing, strengthened day-to-day operability and improved the coordination of field resources.
Stellaxius used a business-driven analysis approach that combined operational knowledge, Salesforce expertise, continuous stakeholder engagement and on-site assessments. Existing processes and platform limitations were analysed to define a future-state operating model based on Salesforce Field Service.
The solution centralised asset management, maintenance, scheduling, field operations, resource planning and logistics on one platform. Salesforce Field Service Mobile connected technicians with current work orders, asset data and service history on site, with synchronisation and offline capabilities supporting uninterrupted field operations.
MuleSoft enabled information exchange with SAP and external systems such as ESRI, and ticketing systems. The integration with the Tax Authority automated the communication of generated transport documents, supporting legal and regulatory compliance.
Real-time dashboards and reporting provided centralised access to operational and financial information, while preventive work orders, stock replenishment and inventory adjustment processes were streamlined.
The project included end-to-end testing, data migration, user training, user guides, change management, go-live preparation and hypercare. The first deployment wave covered two operational departments, electric and electronic maintenance and logistics, creating a foundation for expansion to civil maintenance works.
The solution reduced the time spent managing product and equipment non-conformities by 80% by eliminating spreadsheets and email communications and also reduced operational report creation time by 75%. Real-time data access was enabled, removing the need to open support requests to extract and upload data, while automated transport document communication, which was previously secured by manual input and heavy on user intervention, was made possible with a minimum user intervention.
Brisa also gained stronger asset and maintenance traceability, improved inventory management, and a unified view of maintenance costs and activities. More than 100 active users were engaged through a dedicated testing environment, supporting collaboration, feedback collection, and change adoption.
