Service Cloud

If you don't already know, the era of third-party data was about to be gone, but Google had another change of mind. It turns out that Google has decided to...

Staying connected with customers is as vital as ever, and with Salesforce Experience Cloud, you will be heightening your customer experience. 83% of customers expect to interact with someone immediately...

We’re bringing you some awesome news! From Incident Management to Einstein Bot Enhancements, stick with us to understand what’s new and what’s improved within the Service Cloud with the Winter'22...

Let’s face the truth: if you’re familiar with Salesforce Omnichannel, you would rather be super effective using it, than scrolling down the web searching for help. But wait, there’s no...

The Salesforce Summer'21 release is finally here! Find the top features Salesforce integrated into the Service Cloud for now. From the setup to workforce engagement or even case management, enjoy...

Our phones are now indispensable. Thus, acknowledging this, Salesforce has created the Field Service Lightning Mobile App! Click to know more!

Salesforce Service Cloud allows agents to support customers easily and quickly, which can only increase customer satisfaction! Read more!

Self-service portals are currenly being used by companies to help them increase customer loyalty without scaling costs! Click to know more!

Find in this post what's new on Salesforce Winter'21 Release for Service Cloud! Spoiler alert: we can finally count on Dynamic Forms!

Find here the hottest features of Service Cloud Summer'20 Release Notes! I will explain to you how to use them to add strength to your Salesforce org!