Stellaxius Knowledge Center
  • Home
  • About Us
    • Our Team
    • Our Responsibility
      • Equality
    • Certifications
  • Services
    • Salesforce Consulting and Implementation
    • Salesforce Assessment
    • Software Development and Systems Integration
    • Process and Business Analysis
    • Program and Project Management
    • MuleSoft Integration
    • Data & Analytics
  • Success Stories
  • Careers
  • Blog
Contact us
Blog Home
Blog Categories:
  • Salesforce
    • CPQ
    • Net Zero Cloud
    • Release Notes
    • Sales Cloud
    • Salesforce Certifications
    • Service Cloud
  • Analytics &
    AI
    • Data Analysis
    • Einstein
  • Business Analysis &
    Implementation
  • Integration &
    Mulesoft
  • Marketing
    • Account Engagement
      (Pardot)
    • Marketing Automation
  • People &
    Culture
    • Human resources
    • Social Responsibility
  • Development
No Result
View All Result
Blog Home
Blog Categories:
  • Salesforce
    • CPQ
    • Net Zero Cloud
    • Release Notes
    • Sales Cloud
    • Salesforce Certifications
    • Service Cloud
  • Analytics &
    AI
    • Data Analysis
    • Einstein
  • Business Analysis &
    Implementation
  • Integration &
    Mulesoft
  • Marketing
    • Account Engagement
      (Pardot)
    • Marketing Automation
  • People &
    Culture
    • Human resources
    • Social Responsibility
  • Development
No Result
View All Result
Stellaxius Knowledge Center
Home Salesforce

10 Reasons Why your Business needs Salesforce

As the CRM market grows, a wide variety of CRM solutions emerge. So, it gets harder and harder to choose which one to bet on. In this article, I'll present you 10 rocklike reasons to bet on Salesforce, the #1 CRM in the world!

Flavio LopesbyFlavio Lopes
11th March 2020 - Updated on 13th March 2023
in Salesforce
0
A A
0
15
SHARES
1.5k
VIEWS
Share on LinkedInShare on XShare on FacebookShare on Whatsapp

Nowadays, the CRM industry offers a wide range of solutions, being Salesforce, in my opinion, the best one. If you are new to this market, you may find intriguing the fact that Salesforce is one of the most expensive CRM solutions in the market and yet, it is the world’s leading cloud-based CRM. In this article, I will help you better understand this reality and how Salesforce can help your business.

Founded in 1999, Salesforce presented itself to the market with a constant obsession for success and customer satisfaction and did not change ever since. From that time on, Salesforce evolved to be on the vanguard of the most innovative and comprehensive CRM solutions, fitting all business characteristics without hassle.

Having this in mind, as a consultant, I curated the 10 reasons I hear more frequently from customers when telling why they favor Salesforce over other CRM solutions in the market.

 

1. Salesforce keeps navigation simple

Without user adoption, no software or application can ever bring results to the business. Salesforce is the most intuitive CRM for the end-user since it gives a 360º view of the customer in one single place. So, if you know how to handle properly the user-friendly Salesforce platform, you can easily access all your customer’s data. No need to learn tons of systems, no need for integrations, no need for complex software. Besides, the information is organized in modules and it is possible to navigate between them with just one single click. The KISS concept!

Intuitive Salesforce

 

2. Multi-tenancy is not optional

By using Salesforce you do not have to worry about upgrades to the platform. Why? Simply because multi-tenancy allows you to share the same platform infrastructure with everyone else. The updates will occur automatically ensuring your instance receives the newest innovative features, while at the same time, keeping your data safe. Salesforce delivers three releases per year with new features that become automatically available for all users without the need for you to change or adapt anything.

Multi-tenant Salesforce

 

3. Salesforce functionalities will mind-blow you

There are a lot of functionalities and technical features which will help you tailor the platform to your business needs. Salesforce is highly customizable and versatile. Moreover, if your business operates in a more specific business field, you also have industry clouds, such as Health Cloud, Financial Cloud, or Education Cloud, already created to fit more specific industry needs. The live proof of Salesforce’s versatility and adequacy to a wide range of sectors are all the customers spread across a variety of industries and company sizes who use Salesforce to drive success.

Functionalities of Salesforce

 

4. Salesforce grows with your business

When acquiring technology for your business, you should take into consideration not only your current needs but also your potential future needs that will appear as your business grows. By using Salesforce, the wide range of customization that can be applied to adapt for future needs is not comparable to any other competitor software. The platform is 100% scalable as your business grows in volume, people, and revenue.

Scalable Salesforce

 

5. Real-Time Reporting – Take it or leave it

Salesforce is the CRM you need for reporting purposes. In fact, when it comes to reporting, Salesforce is incomparable to any other. The standard reports are already very complete. Still, if you’d like something more tailor-made, just like any other asset in Salesforce, you can also customize reports to your own business’s needs. For instance, you can create reports with whatever metrics you wish, cross data, match data, select report types, etc. Then, there’s even a functionality on alerts that you can subscribe to report notifications in criteria reach.

To say the least, I must confess that what amazes me the most with Salesforce reports is the fact that they are ALL real-time! That’s right! With Salesforce Lightning, both reports and dashboards are always real-time. I find this quite useful, as it makes sure you are always working with the most recent data, with no need for page refreshing.

Salesforce Reports

 

6. The AppExchange will be your new Ecosystem

The app ecosystem coined with the term AppExchange is the store where free and paid apps are distributed. All apps in the AppExchange needed to pass a strict approval process that meets the minimum security and functionality standards imposed by Salesforce. So, the AppExchange is a great repository to get to know Salesforce certified partners, tools, consultants (like us), and basically anything you want to know about the CRM.

If you are looking for a specific app, I’ll give you the advice I always give to my clients: check first if your business has any unmet need which a Salesforce app could possibly solve and only then explore the AppExchange. I am only recommending you this because it is really easy to get lost in the AppExchange world, as it has tons of apps available.

On a side note, as you’d expect, all apps at AppExchange fully integrate, so you can centralize all your information into one place. This is a very big plus to Salesforce, as other CRM options struggle much more with integrations and extensions to the main functionalities.

Salesforce AppExchange

 

7. Go Salesforce mobile or go home 

Everything you can do on a PC, you must also be able to do on your smartphone. Taking it from here, Salesforce was the pioneer in mobile CRM. Thus, it counts with several years of expertise in mobile development and testing, sharping the knife and perfecting this service. This is one of the features that our clients appreciate the most, especially Sales teams. In fact, often sales reps don’t carry around their computers, so being able to manage opportunities, pipelines, and all their negotiations from their phones (in a very optimized manner) is a giant plus!

All in all, Salesforce mobile is a stable environment where you can see, collaborate, and manage everything from anywhere with access to the internet. Give it a try, will you?

Salesforce Mobile

 

8. A Philosophy: Ohana means family

Salesforce goes beyond a simple CRM, a sales system, a hugely integrated data center, you name it. It goes beyond all of that. These days, Salesforce is a family, composed of users, partners, consultants, clients, students, etc. Anyone can be part of this Ohana. In fact, you don’t even need to have Salesforce to be part of the community. You can free of charge create your Salesforce Trailhead account and start learning whatever you want about the CRM, the tools, the company, the values, everything.

Consequently, whenever you have a problem with your Salesforce or you just don’t know how to do something, you can ask for help in the Salesforce community, learn in Trailhead, join user groups, search for answers in Salesforce Help, enroll in Salesforce Webinars or Office Hours, among many other options. Most of the doubts you have and cases you open have likely already happened to someone else, thus the answer is already there. If that’s not the case, you can, fortunately, ask the question for the first time! The community is supportive and savvy and will always try to help you.

Salesforce Community

 

9. If it’s not in Salesforce it doesn’t exist

The strategy of Salesforce over the past years has been to become the holistic customer success platform for you to grow your business. They invested heavily in many areas such as Sales, Service, Marketing and now, Analytics, all showing great success. As such, Salesforce can provide all tools needed to support your cash-generating areas with a seamless transition in the same platform. In fact, Salesforce bets heavily on what they call Customer 360º – the possibility to see your customers’ data and interaction history across different company areas (marketing, sales, service, etc), all in the same platform.

At Stellaxius we have had multiple cases of clients who aimed at giving their teams and customers a very integrated experience. So, it happens quite a lot to us, as Salesforce consultants, to start by implementing Sales Cloud, and then be asked to expand our provided services into Marketing Automation solutions (Pardot) or customer support (Service Cloud). This allows our clients to provide a better experience to their customers, ensuring quality and aligning the customer experience from end-to-end.

Salesforce Holistic Approach

 

10. Is it possible to go rich with Salesforce? Hell yeah!

For a start, we have to admit that Salesforce requires a solid initial investment. So, to make a fair judgment of the tool we should look beyond its price, and consider its return and potential revenue, as well as the cost reduction through improved efficiency. Let me explain it all.
First, Salesforce is capable of driving more revenue than any other CRM, since it has tools to increase your customer base, drive more cross-selling and up-selling opportunities from existing customers, get more insights about the marketing campaigns so you can target your potential customers better than before, among others. If your Sales Teams could win one more deal per month and your marketing teams could produce 10% better results from their campaigns how much would you be making in a year?
Secondly, Salesforce is a platform built for the end-users to bring value by allowing the business processes to be automated or simplified, ensuring maximum efficiency. If your Sales teams or marketing teams could save one hour a day in redundant tasks how much would you be saving in a year?

Salesforce Profitability

 

At Stellaxius, we love Salesforce and recommend the platform to our customers. If you would like to know more about it, subscribe to our Knowledge Center or speak directly to us on the comment section! 🙂


SUBSCRIBE KNOWLEDGE CENTER

Subscribe for free to our Knowledge Center to get the latest articles straight to your inbox!

Share1Tweet4Share6Send
Previous Post

My Top Highlights of Spring’20 Release Notes

Next Post

The Business Analyst Role in Agile Teams

Flavio Lopes

Flavio Lopes

Agile, Team player and Creative! As a Marketing Automation Specialist and Pardot Consultant, I will share with you some of my experience and knowledge, giving you insights about the tool. Do you Pardot?

Related Articles

Release Notes

Top 4 Salesforce Spring ’25 Features for Sales Cloud

1st April 2025
24
Release Notes

Salesforce Spring ’25 Release Notes Highlights

26th March 2025
39
Salesforce

Benefits of Multi-Channel Communication with Omnichannel

16th January 2025 - Updated on 19th February 2025
62
Next Post
The BA role in Agile Teams

The Business Analyst Role in Agile Teams

Stellaxius – The 8th Best Small Company - Índice da Excelência - Stellaxius To Work At!

Stellaxius - The 8th Place at Índice da Excelência!

Stellaxius

At Stellaxius, we are focused on turning our customers into superheroes by offering you simple-to-use consulting services and implementing sustainable solutions that transform people through technology and knowledge. We believe success comes with strong human relations to help transform businesses, improve people’s lives and have an impact on our community.

Categories

  • Analytics & AI
  • Business Analysis & Implementation
  • Integration & MuleSoft
  • Marketing
  • People & Culture
  • Salesforce
  • Development

Subscribe to our Blog

  • Careers
  • Privacy Policy
  • Contact Us

© 2025 Stellaxius Knowledge Center. All rights reserved.

No Result
View All Result
  • Login
  • Sign Up
  • Salesforce
    • CPQ
    • Net Zero Cloud
    • Release Notes
    • Sales Cloud
    • Salesforce Certifications
    • Service Cloud
  • Analytics &
    AI
    • Data Analysis
    • Einstein
  • Business Analysis &
    Implementation
  • Integration &
    Mulesoft
  • Marketing
    • Account Engagement
      (Pardot)
    • Marketing Automation
  • People &
    Culture
    • Human resources
    • Social Responsibility
  • Development

© 2025 Stellaxius Knowledge Center. All rights reserved.

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms bellow to register

*By registering into our website, you agree to the Terms & Conditions and Privacy Policy.
All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
Skip to content
Open toolbar Accessibility Tools

Accessibility Tools

  • Increase TextIncrease Text
  • Decrease TextDecrease Text
  • GrayscaleGrayscale
  • High ContrastHigh Contrast
  • Negative ContrastNegative Contrast
  • Light BackgroundLight Background
  • Links UnderlineLinks Underline
  • Readable FontReadable Font
  • Reset Reset
  • SitemapSitemap
  • FeedbackFeedback